We at Pura Botanica® value you as a customer, and your satisfaction is our top priority. If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of unused items, in their original box and/or packaging within 30 days of the sale date, for a refund or replacement.
Please contact us at firstname.lastname@example.org or (954) 418-2188 to speak with a specialist. Please have your order number, name, email address and phone number ready. We are available Monday –Friday 9 a.m. – 5 p.m. EST. You will be given a return authorization number (RA) from one of our specialists. Please write this number on the outside of the box being returned, and on the packing slip/invoice returned with the merchandise.
Upon receiving the return authorization number, please ship all unused merchandise in its original packaging with packing slip/invoice for a full refund or exchange to:
5340 N. Federal Highway, Ste. 105
Lighthouse Point, FL 33064
*please note, we do not exchange or refund an item, due to change of mind, and all shipping charges are non-refundable.*
Please ship the return/exchange via insured carrier (FedEx, UPS) to keep track of shipment, and keep your shipment receipt in case the package is damaged or lost in transit. We cannot issue a refund or exchange until the merchandise is received by Pura Botanica.
Frequently Asked Questions:
What should I do if I received a damaged item?
Please inspect order upon arrival. If the package has any damage and affected the ordered item, please contact us at: email@example.com .
Please provide your order number, along with your name, email address and phone number for expedited service. To assure a smooth return, please retain the shipping box, unused/damaged items and receipt for inspection by the carrier.
I received an incorrect item, how do I go about receiving the correct item ordered?
Oops… we do apologize for our error. Please contact us at firstname.lastname@example.org with your order number, name, email address and phone number to receive prompt return instructions.
What payment options are available?
We happily accept American Express, Visa, MasterCard and Discover. We do not accept payment via PayPal at this moment.
Can I make changes to my order after it has been processed?
Unfortunately, we cannot. Once the order is processed and submitted to Pura Botanica, no changes can be made. We apologize for any inconvenience.
Is Pura Botanica animal cruelty free?
Yes. None of our products are tested on animals before, during or after manufacturing. We are proud members of PETA and we are business partners with the National Save the Sea Turtle Foundation.
Where do you ship to?
At the moment, we only ship domestically in the USA, excluding Hawaii, Alaska, and Puerto Rico. No international shipments or sales. We can ship to P.O. Boxes and APO/FPO address via USPS (United States Parcel Service) shipping method only.